Posting, pm's and such

[robmacagain]

Can any of you mods have a look into what is happening re posts etc, i am having to attempt to post stuff 3/4/5 times before they show up, i have also sent a few pm's and there not being received, its getting a little frustrating.

[Silver]

I've had the same problem trying to post as Rob.
Typed a post, hit submit and it goes back to first post of the thread I'm in. Try a couple of times and I can usually get it to work.
Just did the same trying to post this reply.

[Alez]

It's in hand. Everyone is having the issue, not just you guys. Our ' IT ' guy will fix when he has decent access hopefully .

[scole of TSBT]

Happened to me once after tapping out a long Recent Milestones post. I've learned to copy the message before I submit so I don't have to retype it.

[Alez]

You can also use the back button and then resubmit until it works. PITA but hopefully fixed within a week.

[Silver]

I've learned to copy the message before I submit so I don't have to retype it.

That's what I've started to do too.
It's a bit of a pain but it's not the end of the world. Nice to know it's not just me being stupid though!

Glad to hear the tech crew are on the case - do we get an I.T. call reference number?

[Alez]

I've learned to copy the message before I submit so I don't have to retype it.

That's what I've started to do too.
It's a bit of a pain but it's not the end of the world. Nice to know it's not just me being stupid though!

Glad to hear the tech crew are on the case - do we get an I.T. call reference number?

1-800-Janos is the reference you need I believe.

[Janos (retired)]

I am several days from dry land and broadband. The weekend is a safe'ish bet for me getting home.

A look around the admin tool shows no changed settings and no errors in the various logs. I still think it is down to hosting issues. I don't think it is anything to do with our code or settings.

Willie, would you raise a support ticket? It could be poor coms between the web server and the mysql server.

[Janos (retired)]

OK, it is definitely a hosting issue.

Continuous ping and DNS lookups both show intermittent connection failures.

Willie, would you please raise a ticket with support?

[Janos (retired)]

I've made a few tweaks to settings.

The important one for this discussion would be that I have turned off auto detection of the forum address and set it to http://www.dunadd.co.uk/seti/forum. This might help - if the issue has anything to do with DNS. It does appear, to me, to have improved connection reliability.

Please report any new issues.

[Megacruncher]

Only just discovered this thread. Again I'm relieved to discover it's not just me. I'll let Easyspace know there's a problem. Any advice on exactly how I should describe it?

[Janos (retired)]

I would just raise a ticket with a link to this discussion thread.

[Megacruncher]

Yup that sounds pretty economical.

[Buster Gunn]

This is still nuts. I just posted 3 reply's in the Crazy Stuff section and it took me 9 tries to get them to take.

This looks like a database issue to me. Something is corrupted.

[robmacagain]

Ditto as Buster, took me several tries to post in Crazy stuff too .

[Buster Gunn]

If the database is MYSQL then it needs to be shutdown, including the mysqld service, and restarted. MYSQL will re-establish it's links and all should be okay.

[Megacruncher]

Err..
How do I do that then?

[scole of TSBT]

What access or features do you have to the website? Is there some type of control panel or admin page?

[Janos (retired)]

The answer here is to wait for the support ticket to be answered and acted on. We do not have the information / admin tools to actually see what is going on... unless Willie has an admin tool I've never seen.

The website is hosted on a virtualhost and there is a separate, shared, database server.I have noted connectivity issues between the two servers on occasions and I think this is the cause.

A year or so ago I changed from a named mysql server to an IP address and this resolved a lot of the posting lag.

[Janos (retired)]

Every now and again, the ping time jumps to 250ms or more and it is during these times that posted messages vanish.

[Megacruncher]

Try #2

I'm still waiting on support.
Just glad that I don't have to do anything tricky. :)

[Megacruncher]

The word is that they can't find a fault but can migrate the hosting to another server if problems persist.

[Buster Gunn]

This thing is acting up again. It seems to be when posting with the Quick Reply. The regular reply seems to be okay.
It took me 5 tries on one post for it to take. :drunken:

[Alez]

Does it on the regular posting to and on pm's. Sometimes have to use the back button and submit 3 - 5 times, other times goes through straight away.

[Silver]

I'm not sure I should jinx it but I've found it a lot better the last few days

[Alez]

It is better for sure, couple of weeks ago it was every post. Now it does it every now and again.

[Buster Gunn]

It's not as bad a before but still irritating.

NOTE: This is the second try on this reply.

[Megacruncher]

Okay I ask them to do the migration.

[Megacruncher]

They did the migration about a week ago.
Since then it's seemed okay, to me, not that I've been posting loads.
Any other experiences?

[Buster Gunn]

It does seem better. I just went thru a load of crazy stuff and they all took the first time.

[Silver]

I didn't have any problems yesterday...... Fingers crossed :)